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Employment Opportunities

Current Postings

IBHE has been supporting higher education in Illinois for more than 50 years. We are a dedicated team of professionals, overseen by a Board appointed by the Governor, who are working for a strong, equitable higher education system, which we believe is essential for the state to thrive. We work with leaders in colleges, universities, state and federal government agencies, governors, legislators, and other entities to strategically further this mission.

In its strategic plan, A Thriving Illinois: Higher Education Paths to Equity, Sustainability, and Growth IBHE has identified three goals and 25 strategies to help achieve its vision of a higher education ecosystem that ensures individuals, families, and communities across the state thrive.


The Board has identified three goals

  • Equity - Close equity gaps for students who have been left behind.
  • Sustainability - Build a stronger financial future for individuals and institutions.
  • Growth - Increase talent and innovation that drives economic growth.


We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.


Current Job Positions

The Illinois Board of Higher Education (IBHE) is seeking an INFO TECH SUPPORT ASSOCIATE (IT Help Desk Technician) in the Information Technology & Systems Unit, reporting to the IT Systems Manager.

This is a covered position under the State Universities Civil Service System.

The IT Help Desk Technician will support the day-to-day Help Desk needs of the Illinois Board of Higher Education including managing IT support request related communications, ensuring those requests are appropriately documented with the Help Desk ticketing system, handling overall ticket categorization, triage, assignment, monitoring, and resolution of all incoming IT tickets and issues.

The ideal candidate will have:

  • 1+ years of relevant experience working with desktop computers, phones, and other electronic devices
  • 1+ years working with Windows 10/11, Linux desktop, or IOS
  • 1+ years’ experience using Windows 10/11, 1+ years’ experience working with Linux desktop/server, exposure to IOS
  • Prior experience supporting Microsoft Office products

Major Duties & Responsibilities

  1. Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters
    1. Assists IT department management in monitoring the Help Desk ticketing system supporting the Agency’s work to accomplish organizational goals and objectives
      1. Installs and deploys end-user devices such as, workstations, laptops, phones, tablets, and other IT technology to users, including software troubleshooting for Microsoft office and other IT systems
      2. Works with IT Systems Manager to automate, where possible, deployment of supported devices

  2. Assists IT Management with creating, updating, and maintaining accuracy of IT procedures, work instructions, and standards
    1. Adheres to all Organizational / IT Policies, procedures, work instructions, and standards

  3. Works directly with the IT Management and Administrative personnel to support the organization in areas of electronic devices, applications, network systems, servers, and other information technology systems and support
    1. Support IT department management with maintaining and organizing IT inventory

  4. Provide backup support for administration of all IT systems for the IT System Manager

Knowledge, Skills, and Abilities

Basic Skills:

  • Knowledge of the systems and operations used within the areas and departments of responsibility.
  • Excellent verbal and written communication skills.
  • Ability to oversee and coordinate activities of user groups.
  • Ability to effectively communicate and professionally interact with all staff levels and customer groups.
  • Ability to identify and resolve technical problems.
  • Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Preferred Skills:

  • 1+ years of relevant experience working with desktop computers, phones, and other electronic devices
  • 1+ years working with Windows 10/11, Linux desktop, or IOS
  • 1+ years’ experience using Windows 10/11, 1+ years’ experience working with Linux desktop/server, exposure to IOS
  • Prior experience supporting Microsoft Office products

Education and Experience

  1. High school diploma or equivalent.
  2. Any one or any combination totaling one (1) year (12 months) from the following categories:
    1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
    2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Work location:

IBHE is based in Springfield, IL, however, a hybrid work schedule may be available. Travel within Illinois is expected, as required by the work.

Salary and Benefits:

Salary commensurate with experience within the range of $45,000-$75,000. We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/38948/

A resume is required.
Opening date 06/12/2024
Application deadline is 06/22/2024