The Illinois Board of Higher Education (IBHE) is seeking a Director of Student Success Strategy.

As a member of the IBHE leadership team, the Director of Student Success Strategy provides the vision and strategic oversight of the new Student Success unit, charged with leading the agency’s statewide efforts to improve student outcomes and expand support systems across Illinois’ colleges and universities to achieve the goals outlined in the IBHE Strategic Plan: A Thriving Illinois; oversees key initiatives related to student mental health, basic needs, equity plan implementation, retention, persistence, and completion; serves as the agency’s primary point of contact for student success; coordinates programs and partnerships aligned with state priorities.

The ideal candidate will have:

• A minimum of a Master’s degree from an accredited institution in Higher Education, Student Affairs, Counseling, Social Work, or a related field

• Oversees the Academic Affairs unit, including but not limited to the review and authorization of college and university applications for new degree programs, reorganization and consolidations, managing the student complaint process, academic initiatives and academic-related grant oversight

• Minimum of 7 years of related experience in Student Services or supporting student programs, with 2+ years’ experience supervising a staff team

• Demonstrated understanding of holistic student success strategies

• Experience in developing, managing, or reporting on state or federally funded grant programs

• Experience working with a Board or similar

Major Duties & Responsibilities:

• Responsible for creating a vision, designing, and overseeing implementation of the Board’s strategies to strengthen the student success infrastructure at institutions of higher education, including mental health, basic needs, equity plan implementation, student retention, persistence, completion, and transition to workforce, as outlined in the strategic planA Thriving Illinois
• Serves as the agency’s primary advisor on issues related to student engagement, wellness, retention, persistence, and completion; develops strategic partnerships and promotes innovation in student-centered practices and policies; analyzes student success data to inform policy recommendations
• Oversees key programs such as the Mental Health Early Action on Campus Act (MHEAC), the Illinois Campus Cares Technical Assistance Center (ICC TAC), the HOUSE liaisons, Benefits Navigators, among others; manages related student-focused grant programs, including development, implementation, and compliance
• Collaborates with other state agencies to align efforts and provide coordinated responses to student needs; leads joint initiatives and crisis responses that support holistic student wellbeing across sectors
• Acts as a liaison to student success leaders at public and private colleges and universities; convenes and expands statewide communities of practice, targeted assistance, and webinars for institutions to strengthen student success practices
• Serves as an IBHE representative in national and state-level partnerships focused on student well-being and success
• Serves as a member of the IBHE leadership team, providing direct oversight and management of the assigned unit(s); contributes to agency annual planning, goal setting, budget development, legislative priority development, and Board reporting; contributes to a collaborative agency culture
• Supervises and mentors a diverse, multi-faceted team; provides leadership for hiring, onboarding, and professional development across the student success unit
• Other duties as assigned, within scope of position

Education and Experience:

Required:

• Master’s degree from an accredited institution in Higher Education, Student Affairs, Counseling, Social Work, or a related field

• Minimum of 7 years of related experience in Student Services or supporting student programs, with 2+ years’ experience supervising a staff team

• Demonstrated understanding of holistic student success strategies

Preferred:

• Experience in developing, managing, or reporting on state or federally funded grant programs a plus

Knowledge Requirements:

• • Experience working with a Board or similar

Skills & Traits:

• Excellent written and verbal communication skills

• Ability to collaborate and work well within teams

• Demonstrated ability to solve problems independently and maintain a positive, solutions-oriented approach in a dynamic environment

• Strong project-management skills; excellent follow-through and ability to organize and prioritize

• Demonstrated ability to work with a variety of constituents and stakeholders, including but not limited to Board members, senior government executives, elected officials, institutional officers, and private sector leaders

• Commitment to higher education equity goals

• Knowledge of current trends in higher education policy, student support services, and equity-based interventions

• Demonstrated ability to support and develop professional staff

Work location:

• IBHE offers remote and hybrid work arrangements, based on position and supervisor discretion. IL Residency is required.

• Travel within Illinois is expected, as required by the work

Salary and Benefits:

Starting salary commensurate with experience, within the range of $115,000 - not to exceed $147,500/year.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/48029/

A resume AND cover letter are required.

Application deadline is 07/17/2025

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We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

¹ IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.

About the position:

The Illinois Board of Higher Education (IBHE) is seeking an INFO TECH SUPPORT ASSOCIATE (IT Help Desk Technician) in the Information Technology & Systems Unit, reporting to the IT Systems Manager.

This is a covered position under the State Universities Civil Service System.

The IT Help Desk Technician will support the day-to-day Help Desk needs of the Illinois Board of Higher Education including managing IT support request related communications, ensuring those requests are appropriately documented with the Help Desk ticketing system, handling overall ticket categorization, triage, assignment, monitoring, and resolution of all incoming IT tickets and issues.

The ideal candidate will have:

• 1+ years of relevant experience working with desktop computers, phones, and other electronic devices
• 1+ years working with Windows 10/11, Linux desktop, or IOS
• 1+ years’ experience using Windows 10/11, 1+ years’ experience working with Linux desktop/server, exposure to IOS
• Prior experience supporting Microsoft Office products

Major Duties & Responsibilities:

• 1. Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters

  1. Assists IT department management in monitoring the Help Desk ticketing system supporting the Agency’s work to accomplish organizational goals and objectives

     1. Installs and deploys end-user devices such as, workstations, laptops, phones, tablets, and other IT technology to users, including software troubleshooting for Microsoft office and other IT systems
     2. Works with IT Systems Manager to automate, where possible, deployment of supported devices

  2. Assists IT Management with creating, updating, and maintaining accuracy of IT procedures, work instructions, and standards

  1. Adheres to all Organizational / IT Policies, procedures, work instructions, and standards

  3. Works directly with the IT Management and Administrative personnel to support the organization in areas of electronic devices, applications, network systems, servers, and other information technology systems and support

  1. Support IT department management with maintaining and organizing IT inventory

  4. Provide backup support for administration of all IT systems for the IT System Manager

Knowledge, Skills, and Abilities:

Basic Skills:

• Knowledge of the systems and operations used within the areas and departments of responsibility.

• Excellent verbal and written communication skills.

• Ability to oversee and coordinate activities of user groups.

• Ability to effectively communicate and professionally interact with all staff levels and customer groups.

• Ability to identify and resolve technical problems.

• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Preferred Skills:

• 1+ years of relevant experience working with desktop computers, phones, and other electronic devices 

• 1+ years working with Windows 10/11, Linux desktop, or IOS 

• 1+ years’ experience using Windows 10/11, 1+ years’ experience working with Linux desktop/server, exposure to IOS

• Prior experience supporting Microsoft Office products

Education and Experience:

Required:

• 1. High school diploma or equivalent. 

• 2. Any one or any combination totaling one (1) year (12 months) from the following categories:

  • A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

  • B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Work location:

IBHE is based in Springfield, IL, however, a hybrid work schedule may be available. Illinois residency is required.

Travel within Illinois is expected, as required by the work.

Salary and Benefits:

Starting salary is commensurate with experience within the range of $49,500-max $75,000/yr.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/47425/

A resume is required.

Application deadline is 07/17/2025

We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.

About the position:

The Illinois Board of Higher Education (IBHE) is seeking a Managing Director of Talent and Workforce Development.

The Managing Director of Talent and Workforce Development serves as a member of the IBHE Leadership team responsible for establishing and executing on an ambitious vision in leading the strategic alignment between the State’s economic development goals and the higher education system; responsible for oversight of related work units including Early Childhood, Healthcare Workforce, Business and Employer Engagement, and Private Business and Vocational Schools; responsible for building out the agency’s workforce portfolio and driving statewide talent strategies in alignment with the higher education strategic plan, A Thriving Illinois.

The ideal candidate will have (a(n)):

• Master’s degree from an accredited institution in public policy, education, workforce development, or a related field

• Ten (10)+ years’ or more years of related experience with five (5)+ years’ of supervision of professional staff

• Previous experience with workforce program design including experience creating and supporting innovative workforce programs that connect employers to a highly skilled workforce in partnership with higher education institutions

• Knowledge of the State’s higher education landscape

• Understanding of policy impact at the institutional and state levels

Major Duties & Responsibilities include:

• Sets the vision for and leads the agency’s work of strategic alignment between the State’s economic development goals and the higher education system, in alignment with and to advance the higher education goals in A Thriving Illinois; Stays abreast of and draws on deep knowledge of national and state higher education and workforce policies and practices; contributes to agency annual planning, goal setting, budget development, legislative priority development, and Board reporting; contributes to a collaborative agency culture

• Identifies emerging state and regional workforce needs and informs program development, policy recommendations, and strategic investments, internal IBHE expertise in labor market trends, program supply-demand alignment, and educational attainment data

• Oversees the Early Childhood, Behavioral Health Workforce, Business and Employer Engagement, and Private Business and Vocational Schools units, including oversight of the Early Childhood Access Consortium for Equity (ECACE) Consortium, the Behavioral Health Workforce Center, authorization of private business and vocational schools; and all workforce-related grant programs, ensuring compliance and strategic impact

• Establishes the Business and Employer engagement unit, setting vision for and launching strategies to build stronger higher education and employer partnerships

• Builds and maintains high performing teams by way of coaching, developing, and drawing out the best work from staff

• Facilitates synergies across departments, institutions, and agencies, providing high-level coordination to ensure peak effectiveness

• Other duties as assigned, within scope of position

Education and Experience:

Required:

• Master’s degree from an accredited institution in public policy, education, workforce development, or a related field

• Ten (10)+ years’ or more years of related experience

• Five (5)+ years’ of supervision of professional staff

Preferred:

• PhD or equivalent in a related field

• Experience with workforce program design

• Experience creating and supporting innovative workforce programs that connect employers to a highly skilled workforce in partnership with higher education institutions

Education and Experience:

• Knowledge of the State’s higher education landscape

• Ability to understand policy impact at the institutional and state levels

Skills & Traits:

• Strong organizational leader, with clarity of purpose, passion for education and public service, and commitment to advancing equity for students underrepresented in higher education

• Ability to develop, set, and execute on a vision for the organizational division

• Sound judgement to assess and make recommendations in various contexts, including national, state, and institutional

• Strategic thinker with rapid problem-solving skills to effectively handle a variety of situations

• Excellent communication skills with the ability to write clearly, edit well, and make effective public presentations, including using data visualizations effectively

• Demonstrated ability to coach, develop, and draw out the best work from staff

• Collaborative leader who values teamwork and cooperation

Work location:

• IBHE offers remote and hybrid work arrangements, based on position and supervisor discretion. IL Residency is required.

Travel within Illinois is expected, as required by the work.

Salary and Benefits:

Starting salary commensurate with experience, within the range of $148,500- max $175,000/year.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/47443/

A resume is required.

Application deadline is 07/17/2025

We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.

The Illinois Board of Higher Education (IBHE) is seeking a Senior Associate Director for Healthcare Programs.

The Senior Associate Director for Healthcare Programs provides strategic leadership and oversight for statewide healthcare and behavioral health workforce initiatives in alignment with A Thriving Illinois, the state’s strategic plan for higher education. This role is instrumental in connecting higher education to workforce and economic development needs, advancing sector-based pathways, managing high-impact grant programs, and addressing systemic workforce shortages in the healthcare arena. The Senior Associate Director partners with the Managing Director of Talent & Workforce Development to guide priorities, represent IBHE on cross-agency and multi-stakeholder committees, and ensure effective use of data for continuous improvement and required reporting.

The ideal candidate will have:

• A minimum of a Master’s degree from an accredited institution in workforce development, public administration/health, education, or in a related field

• A 5+ years of workforce, career pathway, or economic development leadership experience

• A 2+ years of management/supervisory experience

• A Prior experiencing managing healthcare and/or behavioral healthcare programs

• A Experience managing grants and external partnerships

• A Experience building out new work in partnership with others: researching, conceptualizing, designing, identifying needs, implementing, and adjusting as needed 

• A Experience setting direction and executing projects and work 

• Experience with cross organization, agency, sector, department work

• Knowledge of the Illinois higher education landscape

• Knowledge of workforce trends and higher education intersections

Major Duties & Responsibilities include:

• Creates and executes evidence-based, future-focused strategies to enhance the agency’s healthcare workforce development priorities in support of the goals outlined in A Thriving Illinois; Builds and maintains positive partnerships with industry groups, employer organizations, and other stakeholders in support of priorities

• Serves as the primary IBHE liaison to the Behavioral Health Workforce Center (BHWC), providing programmatic coordination, ensuring alignment with statewide behavioral health workforce priorities

• Leads strategy and innovation for agency healthcare workforce pathway development initiatives aligned with Illinois’ economic needs; Collaborates with institutions and external stakeholders, as the IBHE representative, to enhance career-aligned programs; Supports data collection and analysis related to employment outcomes; Collaborates with external agencies and workforce boards to strengthen cross-sector healthcare education and workforce development efforts

• Identifies opportunities for continuous improvement in healthcare education programs and statewide workforce pipelines

• Serve as a subject matter expert for workforce policy development in nursing, behavioral health, mental health, and allied health sectors; Provides guidance and support to staff assigned to healthcare initiatives

• Researches, reports, prepares board materials, and documentation related to healthcare and workforce programs; ensure timely data collection, performance tracking, and fulfillment of grant deliverables

• Oversees the agency’s portfolio of health care-related grant work, including nursing and behavioral health grants

• Represents IBHE in internal and external workgroups, coalitions, and conferences related to healthcare education and workforce development

• Other duties as assigned, within scope of position

Education/Experience:

Required:

• Master’s degree from an accredited institution in workforce development, public administration/health, education, or in a related field

• 5+ years of workforce, career pathway, or economic development leadership experience

• 2+ years of management/supervisory experience

• Prior experiencing managing healthcare and/or behavioral healthcare programs

• Experience managing grants and external partnerships

• Experience building out new work in partnership with others: researching, conceptualizing, designing, identifying needs, implementing, and adjusting as needed

• Experience setting direction and executing projects and work 

• Experience with cross organization, agency, sector, department work

Knowledge Requirements:

1. Knowledge of the Illinois higher education landscape

2. Knowledge of workforce trends and higher education intersections

Skills & Traits

• Proven ability to set direction and execute work and projects

• Excellent verbal, written, and interpersonal skills, with a strong focus on collaboration and teamwork with the ability to build and maintain positive working relationships

• Proficiency using Structured Query Language (SQL) including experience creating moderately complex statements

• Flexibility and the ability to shift priorities as needed 

• Ability to work with multiple external partners and see things from a variety of perspectives 

• Ability to facilitate groups and bring groups to agreement, consensus, or decision

• Strong problem-solving skills and a solution-oriented approach to the work

Work location:

• IBHE offers remote and hybrid work arrangements, based on position and supervisor discretion. IL Residency is required.

• Travel within Illinois is expected, as required by the work.

Salary and Benefits:

Starting salary commensurate with experience, within the range of $93,500 - max $115,000/year.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at https://illinois.jobs2web.com/job-invite/47953/

A resume is required.

Application deadline is 07/17/2025

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We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.