About the position:

The Office Support Associate serves as the primary, first-level support to agency customers and visitors, providing world-class customer service via phone, email, and in-person interactions; responsible for daily mail handling including outgoing and distribution of incoming mail (including preparing receipts and deposits), schedules meetings and other events; provides confidential administrative support to Agency Executive staff

This is a covered position under the State Universities Civil Service System.

Major Duties & Responsibilities:

80% Serves as the primary Office Support Associate for the Agency Operations, providing world-class, confidential customer service in all interactions:

• Manages the main phone line and agency assigned email box(es)

• Greets and directs visitors (callers and in-person visitors)

• Handles Agency mail delivery and distribution

• Assists the fiscal operations unit with various administrative tasks including preparing receipts and deposits as assigned

• Manages email distribution lists

• Assists with inventory including office supply ordering and maintenance

• Assists with other administrative tasks in support of Agency leaders and units, as assigned

15% Provides confidential administrative support to Agency Executive staff to include but not limited to:

• Schedules meetings, interviews, and other events as required by Agency leadership

• Maintains calendars of Executive Leadership team members as tasked

• Creates meeting agendas/summaries/reports

5% Other duties as assigned, within scope of position

Knowledge, Skills, and Abilities:

• Ability to maintain confidentiality in the scope of all duties

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

• Ability to provide world-class customer service in all interactions

• Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience

• Ability to stay calm and positive under pressure

• Ability to build and maintain positive working relationships with all stakeholders

• Excellent organization, time management, and attention-to-detail skills

• Ability to solve problems quickly and efficiently

Required Education and Experience:

Minimum Acceptable Qualifications:

1. High school diploma or equivalent.

2. Any one or combination totaling eighteen (18) months from the categories below:

1. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:

   - 30 semester hours equals one (1) year (12 months)

   - Associate’s Degree (60 semester hours) equals eighteen months (18 months)

2. Work experience performing office/clerical activities, including the use of computer systems.

Work location:

1 N Old State Capitol Plaza, Suite 333, Springfield IL
8:00am-5:00pm Mon-Fri ONSITE

Salary and Benefits:

Starting salary is commensurate with experience within the range of $45,000-max $55,000/yr.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/51749/

A resume is required

Application deadline is 11/30/2025

We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.

About the position:

The IL Board of Higher Education (IBHE) is responsible for extensive data collection, analysis, and reporting to share data to increase understanding in support of improved enrollment, persistence, and student completion. The Associate Director of Accountability and Data Analytics is responsible for leading the build out and support of IBHE’s accountability system, and interpreting and analyzing data to inform high-quality, actionable analytics that support Agency decisions and goals; responsible for drawing on insights and communicating findings in accessible ways to non-technical audiences, including through dashboards, interactive data tools, and reports.

Major Duties & Responsibilities include:

• Maintains and supports the higher education accountability system; performs complex data integration, analysis, reporting, and visualization to support critical business operations, inform strategic planning, and advance progress toward goals outlined in A Thriving Illinois.

• Performs sophisticated data integration, analysis, and interpretation across the research lifecycle; Extracts and transforms data from multiple sources using ETL processes while ensuring accuracy, completeness, and integrity; Safeguards data privacy and compliance standards; Identifies meaningful trends, patterns, and anomalies using statistical techniques and predictive modeling; Conducts ad hoc analyses to address emerging questions; Translates complex analytical findings into clear, actionable insights for both technical and non-technical stakeholders through reports, visualizations, and presentations.

• Partners with cross-functional teams to establish and maintain data quality standards, ensure data integrity, implement best practices, and uphold compliance requirements across the organization; works with institution partners to design and develop metrics

• Develops compelling dashboards, interactive data tools, and executive presentations that track key performance indicators and business metrics; Delivers actionable insights to leadership and stakeholders through clear, visually engaging reports that drive informed decision-making

• Designs, implements, and maintains robust processes and procedures to safeguard data security and protect sensitive information across all systems and workflows

• Identifies inefficiencies in current data processes and suggests improvements or automation to streamline workflows and enhance data accuracy and usability

• Other duties as assigned, within scope of position

Knowledge, Skills, and Abilities:

• Advanced knowledge in the manipulation of data to provide charts, graphs, and reports

• Advanced knowledge of data integrity methods and techniques

• Ability to align data strategy with business objectives

• Strong project management and organizational skills; Ability to meet deadlines and follow through on the completion of projects and initiatives

• Technical aptitude with strong logical, problem solving and decision-making skills, strong analytical skills, and attention to detail; ability to process large datasets and extract meaningful insights.

• Commitment to public service and passion for education and equity

• Excellent interpersonal skills, with a strong focus on collaboration and teamwork; ability to build and maintain positive working relationships with all stakeholders

• Demonstrated ability to work with a variety of constituents and stakeholders, such as other state agency staff, institutional faculty and staff, employers, and community-based partners

• Excellent problem-solving and written and verbal communication skills

• Ability to work independently managing projects, while ensuring alignment to and coordination with a larger vision and initiative

Education and Experience:

Required:

• A minimum of a Master’s degree from an accredited institution in Data Science, Data Analytics or a related field

• 5+ years of relevant professional experience

• Experience in the design, development, and implementation of streamlined or automated reporting solutions

• Experience using one or more common analytical (R, SAS, SPSS, Stata), querying (SQL), and/or visualization (Tableau, Power BI) tools

• Experience with data warehousing, data migration and/or data integration techniques

Preferred:

• Additional, relevant graduate-level (or higher) certifications

• Experience in Higher Education

Education and Experience:

• Knowledge of the State’s higher education landscape

• Ability to understand policy impact at the institutional and state levels

Work location:

IBHE is based in Springfield, IL, however, a hybrid or remote work schedule may be available. Illinois residency is required. Travel within Illinois is expected, as required by the work.

Salary and Benefits:

Starting salary is commensurate with experience within the range of $82,500-max $110,000/yr.

We offer the state’s competitive employee benefits package.

To Apply:

Apply online at: https://illinois.jobs2web.com/job-invite/51504/

A resume is required.

Application deadline is 12/20/2025

We are committed to a diverse and inclusive workforce by ensuring all our staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and minorities to apply.

IBHE is an equal opportunity employer committed to a diverse workforce. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, state agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the state provide reasonable accommodation upon request by individuals participating in all steps of the employment process. This includes the State of Illinois interview process.